Assessment – Customer Service
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Question 1 of 9
1. Question
Why are role-plays useful during training?
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Question 2 of 9
2. Question
If a customer uses technical terms you don’t understand, you should:
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Question 3 of 9
3. Question
What is “emotional intelligence” in customer service?
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Question 4 of 9
4. Question
In a multi-channel support system, what is essential?
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Question 5 of 9
5. Question
Which style of language is best in customer service?
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Question 6 of 9
6. Question
What does “first contact resolution” mean?
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Question 7 of 9
7. Question
Why is product knowledge important for a customer service agent?
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Question 8 of 9
8. Question
Which skill helps you fully understand what a customer is saying before responding?
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Question 9 of 9
9. Question
What is a key reason why customer service training is important?
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