How you treat your customers and potential customers is hugely important. It is essential to ensure your business gives the best impression to everyone it comes into contact with at all times. The Hospitality Focus Customer Service course focuses upon the skills that employees and companies should demonstrate the highest possible standards of customer service.
What will you learn?
- Understanding of the aspects of delivering outstanding customer service
- Understanding the benefits of outstanding customer service
- Importance of handling complaints with care
- Recognise & adapt to customer behaviour styles
- Manage customer satisfaction levels
Course Content
This is an online interactive course that is assessed via a final online assessment. Upon successful completion of the course you will recieve a certificate in Customer Service from Hospitality Focus.